Privacy & Cookies

This Privacy Policy applies to all individuals who use the services of:

Hotel Anemone Lech GmbH & Co KG
A-6764 Lech am Arlberg 431
Phone: +43 5583 3539
Email: info@hotelanemone.com

We aim to inform you about the type, scope, and purpose of collecting and using your personal data by our company. We respect your privacy and are committed to strictly complying with legal regulations regarding the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG, and TKG 2003). All personal data is processed based on these legal principles.

The data controller is Hotel Anemone Lech GmbH & Co KG (info@hotelanemone.com).

Information Obligations (Articles 13 and 14 GDPR)

Your personal data, including:

• Basic information (e.g., name, address, email address, phone and fax numbers, date of birth, customer number), language, and license plate number;
• Data provided in travel documents (e.g., passport number, issuing authority, validity, nationality) and identification documents (e.g., ID cards, driver’s licenses, issuing authority, validity);
  Payment information (e.g., type of payment, data related to EC cards, credit cards, and bank cards);
• Duration of stay and related destinations, hotels, contacts, conditions, special services, health data, frequent flyer numbers, personal preferences;
• Special categories of data, such as health information and data about specific needs or marital/partnership status.

This data is required to provide our services, such as booking travel, guides, gastronomy, rental vehicles, transfers, registration, insurance, events, tours, vouchers, ticket bookings, and more. The data is stored and processed for these purposes and may be transferred to third parties, including service providers in non-EU countries, who assist us in delivering the best possible service.

​Legal Basis for Processing

• The legal grounds for processing your personal data include:
• Fulfillment of our pre-contractual and contractual obligations to you;
• Your consent;
• Legal, contractual, or other obligations on our part (e.g., documentation rights and obligations under accounting, tax, customs, or reporting laws);
• § 96 TKG;
• Our legitimate interests (e.g., improving customer service, including direct marketing, or safeguarding our legal interests).
  
  

Data retention depends on the duration of our business relationship, your consent, and our legal obligations. In cases of regular collaboration, we aim to continually meet your needs for optimal customer service.

Our Websites

When you access our website, your access data (e.g., visited pages, files viewed, date and time of access, IP address, browser, operating system) is automatically collected and stored. These data are used for internal statistical purposes, security, and to optimize our services. Access data may be evaluated to investigate illegal activities.

By entering personal data into contact forms, you agree to their transmission, storage, and processing for the duration of your inquiry. This includes inquiries via forms, chat, and emails. We also store your IP address for security purposes.

Newsletter
​You may subscribe to our newsletter by providing your email address and consent. The subscription is activated once you confirm via a link sent to your email. You may provide additional preferences to tailor the newsletter content. Each newsletter contains information on how to unsubscribe. For further assistance, contact us at info@hotelanemone.com.


Data Transfer to Third Parties
Your personal data may be transferred to:

• Processors (e.g., for electronic advertising) or third parties required to provide the services you requested, who are obligated to adhere to applicable data protection standards.

Outside the EU, if necessary, where we ensure appropriate data protection through standard contractual clauses, adequacy decisions, or certifications. If this is not feasible, we will notify you and seek your consent.

Cookies and Tracking Services

We use cookies to store information in web browsers. Cookies enhance the speed and comfort of using our website by recognizing you on subsequent visits and analyzing your user behavior. Cookies remain stored unless actively deleted or refused. Disabling cookies may reduce website functionality.

Cookies used for analytics and profiling require your explicit consent. You can adjust cookie settings here.

We also integrate third-party content, such as Google Maps, RSS feeds, and YouTube, which require your IP address for functionality. We cannot control how these third parties process your data. For more information, refer to their privacy policies.

Google Analytics: Used for website analysis, processing data within the EU or the US (anonymized or pseudonymized). Details: Google Analytics Privacy.

YouTube: Used for video display, transmitting data to Google servers. Details: Google Privacy Policy.

Google Maps: Used for map display, transmitting data to Google servers. Details: Google Privacy Policy.

Rights of Data Subjects You have the right to:
​Access your stored personal data;

Request correction, deletion, restriction, or transfer of your data; Object to processing based on our legitimate interests or for direct marketing purposes. You can withdraw your consent at any time. For inquiries or to exercise your rights, contact us at info@hotelanemone.com.

For complaints, you may contact the Austrian Data Protection Authority (DSB): Barichgasse 40-42, 1030 Vienna.